Terms & Conditions of Use

This website is owned and operated by Happy Hound Treat Co (ABN 32692960990). The website is made available to you for your use on the condition that you agree to these Terms and Conditions of Use ('Terms').

By using the website, you are deemed to have accepted the Terms. 

 1. USE OF WEBSITE

Happy Hound Treat Co owns this website, and unless otherwise indicated, owns or is licensed to use all content and other material appearing on the website. 

The content on this website is only intended for your own personal, non-commercial use and you may only download, print or use our website content for this purpose. 

 2. INTELLECTUAL PROPERTY

Happy Hound Treat Co is the owner or authorised user of all intellectual property in and associated with the website. We are also the owner or authorised user of the trademarks, logos, names and designs, whether registered or unregistered, used or referred to on the website.

You have no rights in or license to any of the intellectual property, trademarks, logos, content, names, or designs, whether registered or unregistered, found on the website.

 3. THIRD PARTY SITES

This website may contain links to third party websites. These links are not recommendations or endorsements by Happy Hound Treat Co and Happy Hound Treat Co does not take any responsibility for the content or functionality of those websites. You access those sites solely at your own risk.

We use third parties to provide functionality on some of our pages.  Where we do this you will see that the functionality is provided or powered by our third party supplier.  If you choose to use this functionality you agree that you are bound by that provider’s terms of use.  Such functionality includes but is not limited to  Google Maps for store locations & directions, (see Google Maps/Google Earth Additional Terms of Service including the Google Privacy Policy), AfterPay.

 4. ONLINE SHOPPING

4.1 ORDERS

By submitting an order you are entering into an agreement to purchase the goods specified in that order. An order will be deemed received and accepted by us at the time we send an order confirmation to your nominated e-mail address.

 4.2 PAYMENT

Customers are required to make payment in full when making an order.  You represent and warrant that you are authorised to use the method of payment and authorise us to charge your order (including taxes and freight charges) to the card or payment method. If the card (or other methods) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically.

 4.3  AVAILABILITY

We try our best to ensure products ordered are available.  From time to time this is not possible, and we may not be able to fulfil all or part of your order if we establish that goods are out of stock or unavailable, we will attempt to contact you using the methods of contact you have provided us to arrange a suitable alternative or refund you in full. 

 

4.4 PRE-ORDERS

Any and all pre orders purchased from Happy Hound Treat Co will not be sent until the date specified. By purchasing a pre order you agree to these terms and conditions. 

 4.5 CONSUMER GUARANTEES 

All goods purchased from Happy Hound Treat Co come with guarantees that cannot be excluded under the Australian Consumer Law. Please see our refunds and returns page for the full details.

5. DISCLAIMER

When placing information onto our website, we aim to ensure that all details, prices, product images and descriptions displayed are correct at the time. However sometimes errors occur, for which we apologise.

All of our products are handmade and therefore discrepancies in product colour, size and weight may vary from what is displayed on your computer monitor and may vary from monitor to monitor and device to device. We do our utmost to ensure you are getting only the best and freshest product.

Although listed on the website, some items might not be immediately available or might be temporarily out of stock we will contact you regarding this and offer a refund or replacement for a similar product.

 6. DELIVERY

Delivery time is subject to stock availability from time to time during peak periods delivery may take a little longer than the expected delivery times.  Please see our delivery page for more information.

Unless otherwise stated, freight charges are payable in addition to the product price. A number of different delivery methods may be used depending on the. 

 7. RETURNS

Happy Hound Treat Co’s returns policy can be accessed here and the terms of that policy are incorporated herein by reference.

 8. CANCELATION OF ORDERS

We reserve the right to cancel any order (in full or part) where: (i) you are in breach of these Terms; (ii) Happy Hound Treat Co reasonably suspects that a fraud has occurred or you are purchasing goods for the purposes of resale or resupply; (iii) Happy Hound Treat Co becomes aware after that the goods are unavailable or out of stock;  (iv) there has been a genuine pricing or product description error by Happy Hound Treat Co or its supplier; (v) there is an error in your order.

We will refund any amount already paid in respect of any cancelled order (and in the case of part cancellation of an order, we will refund the amount paid that relates to the cancelled portion of the order).

For birthday cake and special orders where a refund has been requested, if delivery date is 2 or more weeks away a full refund will be given for orders with 7-13 days notice 50% of the price will be refunded and for orders with less than 7 days notice no refund will be issued.

 9. PRIVACY

Happy Hound Treat is committed to protecting your privacy.  Any personally identifiable information will be collected and used by Happy Hound Treat Co in accordance with its Privacy Policy. You can read all about it on our Privacy policy page

 10. ADDITIONAL TERMS

Additional terms and conditions are attached to certain pages of the website such as the Happy Hound Treat Co Paw Pals newsletter or competitions from time to time. You should ensure that you are familiar with and are prepared to abide by these additional requirements before you make use of these particular website pages.

11. CHANGES TO THE TERMS

Happy Hound Treat Co reserves the right to amend these Terms from time to time. Amended Terms come into effect from the time they are posted on the website but will not apply retrospectively or to any of your then-current orders. You should review this page regularly to ensure that you are aware of any changes to the Terms.

12. Opt-Out

You may opt-out of our mailing list at any time by emailing [email protected]